Privacy Policy

Last Updated: 30/09/2025

At WritingKEY (https://writingkey.uk), we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you access our website, courses, and services.

1. Information We Collect

We may collect the following types of information from students, parents, and users of our platform:

• Personal Information: Name, email address, phone/WhatsApp number, date of birth, country, and address (for certificates, billing, and communication).
• Payment Information: Transaction details, payment method (e.g., UPI, cards, Razorpay, PayPal, Netbanking), but we do not store full payment credentials.
• Academic Information: Course enrollment details, assignment submissions, grades, attendance, and feedback.
• Technical Information: Device type, IP address, browser type, operating system, and usage statistics (to improve performance and security).

2. How We Use Your Information

We use the collected information for purposes such as:

• Delivering courses, assignments, and learning resources.
• Processing payments and managing enrollments.
• Providing customer support and technical assistance.
• Sending important updates about schedules, assessments, and policies.
• Issuing certificates and maintaining academic records.
• Improving our platform, services, and learning experience.

3. Data Sharing & Disclosure

• We do not sell or trade personal information to third parties.
• Information may be shared with trusted service providers (e.g., payment gateways, email service providers, hosting platforms) solely for service delivery.
• We may disclose information if required by law, regulation, or government request.

4. Data Security

• We use encryption, secure servers, and industry-standard measures to protect student data.
• Despite best efforts, no system is 100% secure; users are encouraged to keep login credentials private.
• In case of any data breach, we will notify affected users promptly.

5. Cookies & Tracking

• Our website may use cookies to enhance user experience, track usage, and improve services.
• Users can disable cookies in their browser settings, but some features of the website may not function properly.

6. International Users

Since WritingKEY serves students globally, your information may be transferred and stored outside your country of residence. By using our platform, you consent to such transfers in compliance with applicable data protection laws.

7. Children’s Privacy

• Our services are primarily intended for learners above the age of 13.
• For younger students, parental consent may be required for enrollment.
• We do not knowingly collect data from children without consent.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal data.
• Request deletion of your data (subject to academic/legal requirements).
• Opt-out of promotional communications.
• Request a copy of the data we hold about you.

To exercise these rights, contact us at info@writingkey.uk.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., YouTube, Zoom, Google Meet). We are not responsible for the privacy practices or content of these external sites.

10. Changes to Privacy Policy

WritingKEY reserves the right to update or modify this Privacy Policy at any time. Updates will be reflected with a revised “Last Updated” date, and major changes will be communicated to users via email or notifications.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

 Address: Debagram, Kaliganj, Nadia North, Nadia North 741137, West Bengal
 Email: info@writingkey.uk
 Phone/WhatsApp: +91 7863957176