Refund & Returns Policy

Last Updated: 30/09/2025

At WritingKEY, we are committed to delivering high-quality online educational services, including live classes, recorded sessions, assignments, assessments, and learning materials. Since our offerings are digital and service-based, this Refund & Returns Policy outlines the limited scenarios under which refunds may be considered.

1. Nature of Services

• All courses, assignments, and related academic services are delivered digitally and are non-tangible in nature.
• Unlike physical products, there are no returns applicable once access to content or services has been provided.

2. Refund Eligibility

Refunds may be issued only in the following cases:

• Duplicate Payment: If a student is charged more than once for the same course/service.
• Technical Issues: If payment is deducted but the student does not receive access to the enrolled course, and the issue cannot be resolved within 7 business days.
• Course Cancellation by WritingKEY: If we are unable to deliver a course due to unforeseen circumstances.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Once live classes have begun or digital course materials (videos, PDFs, assignments) have been accessed.
• If a student fails to attend live classes, submit assignments, or complete assessments.
• If dissatisfaction is based on personal preferences, learning style, or expectations of specific results.
• For any services already delivered (e.g., academic support, assignment guidance, doubt sessions).

4. Refund Request Process

• Refund requests must be submitted in writing to info@writingkey.uk within 3 calendar days of enrollment.
• The request should include proof of payment and enrollment details.
• Approved refunds will be processed via the original mode of payment within 7 business days.

5. No Returns Policy

• As all services are digital and educational in nature, there is no “return” of products.
• By enrolling in a course or assignment support program, students acknowledge and agree to this policy.

6. Policy Flexibility

• WritingKEY reserves the right to review cases individually and, in special situations, may provide course credits instead of a refund.
• This ensures students have the opportunity to continue their learning with us, even if they cannot attend a particular course.

7. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

 Email: info@writingkey.uk
 Phone/WhatsApp: +91 7863957176
 Address: Debagram, Kaliganj, Nadia North, Nadia North 741137, West Bengal